GrooveTie Privacy Policy & Cookies Policy

Last Updated: November 2025

Welcome to GrooveTie! Your privacy matters to us. This Privacy & Cookies Policy explains how we collect, use, disclose, and protect your personal information when you use the GrooveTie platform, website, and mobile applications (“Services”). By using GrooveTie, you agree to the terms in this Policy.

1. Information We Collect

We collect information to operate, improve, and secure our Services. The information we collect falls into the categories below.

1.1 Information You Provide

Account Information

• Name, email address, phone number, password, and country/region.
• For artists: stage name, profile photo, genre, bio, social links, and other public profile details.

Content & Activity

• Music uploads, artwork, metadata, comments, messages, likes, and interactions.

Payment & Monetization Information

• If you earn through subscriptions or payouts, we collect payout-related information managed securely by third-party processors (e.g., Stripe).

Communications With Us

• Support requests, feedback, survey responses, and other communication.

1.2 Information We Collect Automatically

When you use GrooveTie, we automatically record:

Usage Data

• Streams, plays, follows, subscriptions, watch time, search queries, interactions with artists and fans, and navigation patterns.

Device & Technical Data

• Device type, OS, browser type, mobile carrier, unique device identifiers, and app version.

Log Data

• IP address, access times, referring pages, crash reports, and diagnostic logs.

Location Information

• Non-precise location based on your IP address for content availability, analytics, and copyright restrictions.

(We do not collect precise GPS location without explicit permission.)

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Personalize content recommendations
• Measure performance and analytics
• Improve streaming quality
• Understand usage patterns
• Deliver promotional content (where legally permitted)

You can control or delete cookies through your browser settings. Disabling cookies may affect platform performance.

2. How We Use Your Information

We use your information to:

• Operate and provide the core GrooveTie Service
• Help artists build fan relationships (e.g., analytics, engagement tools)
• Personalize your music recommendations and feed
• Process payments, subscriptions, and payouts
• Communicate account updates, service alerts, and promotional messages (with optional consent)
• Improve platform performance, prevent outages, and analyze trends
• Detect and prevent fraud, abuse, copyright violations, and unauthorized activity
• Comply with legal, regulatory, and financial requirements

We never use your information for purposes not outlined in this policy without additional notice or consent.

3. How We Share Your Information

GrooveTie does not sell your personal data.

We may share information in these limited cases:

3.1 Public Information

Information you set as public — such as your artist profile, content, images, bio, and posts — is visible to other users on GrooveTie.

3.2 Service Providers

Trusted third-party partners help us operate and improve GrooveTie, including:

• Payment processors
• Cloud hosting and storage
• Data analytics providers
• Customer support tools
• Marketing and notification tools

These partners only access necessary information and must follow confidentiality and security requirements.

3.3 Business Transfers

If GrooveTie merges, is acquired, or undergoes an investment or restructuring, your information may be transferred as part of the transaction. We will notify users where legally required.

3.4 Legal Compliance

We may disclose data if required to:

• Comply with applicable laws
• Protect user safety
• Respond to legal requests (e.g., subpoenas)
• Enforce our Terms of Service
• Prevent fraudulent or harmful activities

4. Your Rights & Choices

Depending on your location, you may have rights such as:

• Access to your personal data
• Correct or update your information
• Delete your account and personal data
• Download/Export your data (GDPR/CCPA style)
• Opt out of marketing emails and notifications
• Limit data processing for specific purposes
• Withdraw consent at any time

You can manage many of these settings in your account.

For additional requests, contact support@groovetie.com.

5. Data Security

We use industry-standard security measures, including:

• Encrypted data transmission (HTTPS/TLS)
• Access control management
• Secure password hashing
• Regular security audits

While we take robust measures, no online platform is 100% secure. Please protect your account with a strong password.

6. Data Retention

We keep personal data only as long as necessary to:

• Provide the GrooveTie Service
• Fulfill contractual and legal obligations
• Resolve disputes
• Enforce our agreements

If you delete your account, we remove or anonymize your data unless laws require us to retain specific information.

7. Children’s Privacy

GrooveTie is not intended for individuals under 13 years old (or the minimum age required in your country).

We do not knowingly collect data from children.

If we discover unauthorized data collection, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to servers located in countries outside your residence (e.g., U.S.).

When we transfer data, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Industry-standard encryption
• Approved cross-border frameworks

9. Changes to This Policy

We may update this Privacy & Cookies Policy to reflect changes in laws or product features.

If changes are significant, we will notify you in-app, via email, or on the website.

Continued use of GrooveTie means acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Policy or your data, contact us:

• 📧 Email: support@groovetie.com
• 🌐 Website: www.groovetie.com